Blossom’s Grooming Salon
Policy and Procedures- *Booking an appointment is agreeing to these conditions*
Pets and Groomer Safety
Your pet(s) safety and health is the first concern at Blossom’s Grooming Salon. We require a current copy of your pet(s) vaccination records. Rabies vaccination is required annually by the State of Georgia. The policy is strictly enforced. If no proof is provided, we will have to confirm vaccination with the Vet before you leave your pet(s) at our facility. Due care will be taken with the pets(s) for the safety of the pet(s) and groomer. If it is necessary for the safety of the pet(s) and the groomer, muzzles, elastic collars, slings, straps, etc. will be humanely used and are acceptable. Please be aware that if your pet(s) does not respond to the groomer and remain still during the grooming procedure accidents can happen such as nicks from clippers or scissors or toenail trimmers. For the pet(s) to properly respond to the groom it is essential for the pet(s) to be alone with the groomer and clients will not assist in the grooming unless requested by the groomer to do so. Customer assumes all liabilities, financial or otherwise, for the behavior and health of their pet(s). In consideration of the services rendered by Blossom’s Grooming Salon, Customer waived any and all claims, actions, or demands of any nature, foresee and unforeseen, against Blossom’s relating to the care, control, health and/or safety of Customer’s pet(s) arising during services performed by Blossom’s Grooming Salon.
Pet(s) Health Conditions:
Allergies and Sensitivities: Your dogs’ safety and comfort is our primary concern. Please advise us of any allergies, sensitivities, or pre-existing medical conditions so we can avoid aggravating these situations. Please let us know of any prior grooming history you or your dog may not have found satisfactory. We want to avoid the repetition of poor or unpleasant experiences or situations. Blossom’s Grooming Salon understands that some dogs are extremely sensitive to certain grooming procedures such as nail trimming and/or ear cleaning. It is not our intent to cause your pet discomfort, so although these are routine procedures normally performed for the well-being of the pet(s),we will not continue with any grooming procedure that will cause pain or discomfort to the pet(s) or harm the groomer. Sometimes, for a more sensitive dog, these procedures are best left to the care of a Vet. Blossom’s Grooming/the Groomer will be held harmless from damage, loss or claims arising from any known or unknown pre-existing condition of the pet(s). The terms, special services or handling shall include but are not limited to Vet emergency services in the event that the client is not available. Client authorizes that groomer to act as his/her agent in the event of emergency vet services, boarding, care taking, and or transportation is necessary and agrees to pay all costs. Any all damages or claims shall include but not be limited to advance age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions or other medical conditions.
Flea Infestation/Salon Sanitation: If fleas are found on your pet, Blossom’s Grooming Salon will administer a flea and tick bath to eradicate the fleas in order to maintain salon sanitation. This is at the groomer’s discretion and at the client’s expense. Pet parents will also be informed and instructed on how to eradicate fleas in the home afterwards.
Matted or Neglected Coat and Shave-down or Custom Cuts: Allowing a pet’s coat to get matted is not only very uncomfortable, but dangerous for you pets health. Excessive matting can be avoided with regular brushing at home and regular grooming appointments in the shop. The grooming will only dematt a pet (if possible) at $10 per 15 minutes of brushing in addition to the regular grooming fee or the pet will receive a “shave down” to remove the matts. This choice is based upon the decision of the groomer after close inspection of the pet at check in.
Under this circumstance, a shave down is the only way to allow the skin to receive necessary oxygen and or new, healthy hair to grow. Dematting will only be done at the expense of the owner but it is costly in time and money and is extremely painful for the pet. The Pet Parent must be aware that neglect of their pet’s coat can be cause for problems after the grooming such as clipper/brush burn. Shave downs or custom cuts that are outside the normal specific breed haircuts will be discussed and the groomer will perform the cuts to the best of his/her understanding of the clients directions and his/her ability but no other guarantee is made. Shaving of your pet may dramatically change your pet’s appearance and the hair will be close to the skin. This may expose pre-existing unknown conditions and Blossom’s is not to be held responsible for these pre-existing conditions. The pet’s demeanor and attitude may also change for a time as extreme shaving experiences can be physically traumatic at times to certain pets.
The Pet Parents understands that payment for grooming services is due at pick up of pet or before. The Pet Parent understands there is a $30 insufficient funds/returned check charge and the Pet Parent will be placed on a cash only basis thereafter. Pet Parent also understands that cards used will be saved to their account. A valid card must also be on file to book an appointment. Potential appointments will be penciled until end of day if owner needs to time call back with card information.
Drop off and Pick up Times
Blossom’s has very regulated drop off and pick up times. If our appointment is for 8:00 am, the drop off will be between 7:45 am and 8:00 am, not after. You will be contacted at 8:05 and at 8:10 late fees will be applied. Anything after 30 minutes late will be automatically cancelled, rescheduled and a No-Show Fee of 100% of the groom will be applied.
A courtesy reminder email and text will be sent 3 days prior to your appointment time. An email address and cell phone number are required to book an appointment. Blossom’s Grooming Salon must be notified at least 24 hours prior to the scheduled appointment time of any cancellations. Ability to cancel via text before the 24 hours mark will also be sent to the pet parent 3 days before appointment to avoid over the weekend cancellation needs. The Pet Parent will be charged 100% of the groom fee as a cancellation fee to their account and then removed from our client list after either 2 consecutive no-shows or 3 no-shows in a calendar year.
Late or No Show/Cancellation Fees
Pets are expected to be picked up during their allotted pick-up time determined by their appointment time. We close at 3:30pm, if you are not present to pick up your dog, they will be walked, fed, watered and placed in a boarding kennel overnight for a boarding fee of $40 that will be added to your grooming bill.
If pet(s) are not present for appointment at start of appointment time the pet parent will be called. Groomer will hold an appointment for up to 30 minutes after start time, after that the appointment will be cancelled, the Pet Parent will be charged a No-Show fee of 100% of the groom to the account and the Pet will have to be rescheduled.
If an emergency arises, please contact us ASAP.
Pet Parent is also able to cancel appointment via text using the reminder text sent 3 days prior to appointment.
Refusal of Service/Aggressive Dogs
Blossom’s Grooming Salon has the right to refuse service for the following reasons:
Too large or to heavy to handle by maximum two groomers
Pets too aggressive to control safely on the grooming table, drying table, or bathing tub.
Pets too sick, or with severe chronic conditions
Pets that exhibit extreme dog aggression or people aggression.
Your pets safety, comfort and well-being are out utmost concern. Your pets will be groomed by our trained professional groomers as close to the requested style as possible in any event. We reserve the right to alter or cease any groom in the event that our staff determines it is in your pets best interest to your pet displays aggressive behavior. Pet Parent will understand that Blossom’s Grooming Salon has the right to refuse service to customers pet at any time for any reason. Customer also understands that all unprovoked bites will be reported to the local authorities as required by the law. The client may be charged the price of the groom for services rendered up to the point of ending the groom.
Puppies are considered any canine under the age of 6 months and under 50 pounds. Blossom’s Grooming Salon does not shave down puppies under any circumstances except the most severe cases of neglect and matting. Puppy services include light trimming of eyes, mouth, bottom of paw pads, and sanitary area.
We will use extra care and patience for older pets however we will not be held responsible for any reaction due to the mental or physical stress of grooming the geriatric pets. If, in our judgement, brushing or clipping is determined to cause too much stress to the pets, we will modify or terminate the haircut. Please be sure to notify us of any health conditions that might make your pets uncomfortable during the bathing, drying, or clipping phases. Any grooming which takes place on an elderly or frail pet is conducted at the Pet Parents risk.